Below are some of the most common questions about The Train to Christmas Town. Feel free to call the ranch with any further questions at (518) 696-2444! For train ticketing issues, please call the Saratoga/North Creek railroad directly at 877-726-7245.
What is the address of the event?
Stony Creek Ranch Resort is located at 465 Warrensburg Road in Stony Creek, New York.
What is at the depot?
The Train To Christmas Town depot includes a parking area, a ticket office, gift shop, restrooms, and a boarding area.
What food and beverages will be available?
On board the The Train To Christmas Town chefs will serve hot chocolate and cookies to all passengers.
Are there souvenirs and gifts?
A Train To Christmas Town Gift Shop loaded with ornaments, toys, t-shirts, and souvenirs will be open for business during the event. It is located at the Train Station. Make sure to stop by and shop for holiday gifts and memorabilia from your ride aboard The Train To Christmas Town.
What happens on the train ride?
On board, the passenger cars are festively decorated for the holidays. The conductor will welcome everyone aboard and hole punch each ticket. The Train to Christmas Town book will be read and music by Grammy-nominated performers, “Trout Fishing in America”, from the official Train to Christmas Town soundtrack will be played. Passengers are served hot chocolate and cookies by our merry elves. Upon arrival at Christmas Town, Santa Claus, and elves are visible waving to the train as passengers watch but do not leave the train at this portion of the trip. Santa Claus and elves then board the train to the delight of all the children! Elves and characters from the book such as Bumblebee the cuddly polar bear will be in each train car and will entertain passengers and lead them in singing Christmas carols. Santa Claus and the elves move through each train car will greet each child, giving them their surprise gift.
How long does the ride last?
The train ride lasts approximately 70 minutes from the time the train departs the station until it returns. Allow extra time for parking, visiting the gift shop and enjoying the train station
Where does the train go?
The train departs from the Depot and travels towards Christmas Town on a round-trip journey. Passengers are inside the train cars for the entire activity.
Will everyone in our reservation be seated together?
Yes, as long as your group is all booked in one reservation, you will be assigned seats together. Depending on the size of your group, your reservation may require more than one section, in which case you will have seats assigned across the aisle or directly behind or forward of your main location.
Can the train accommodate wheelchairs?
We have wheelchair lifts and locations for chairs in our First Class car which can accommodate a standard width wheelchair. Please call a representative at 877.726.7245 to book your tickets. Explain your specific needs and we will do our best to accommodate you.
What if my child has food allergies?
We cannot ensure that our special cocoa and cookies do not contain ingredients that your family member may be allergic to. Guests are welcome to bring their own snack option for a family member with allergies.
Will my tickets be mailed to me?
All tickets may be picked up at the Will Call table at the Train station the same day of the event. Will Call opens at 4 pm on days of departures.
How much do tickets cost?
Price varies depending on date and class of service. Full price range is $25 – $110 depending.
What are the age classifications for ticketing?
Child: age 2- 12; Adult: age 13 and up; Babe in Arms: age under 2, held on adult lap
What should we wear to the event?
Sturdy shoes with closed toes are best for train safety. (No slippers, open-toed shoes, sandals, or flip flops) . You should dress warmly as you will be outdoors during the boarding process. We encourage everyone to get into the festive spirit of the event by wearing Christmas themed outfits, dress clothes, pajamas, ugly sweaters, etc.for your added interaction and enjoyment.
What should we bring?
This is a memory you’ll want to save so we suggest bringing a camera with a flash. During boarding guests will be outdoors so dress for the weather. Have your reservation number or confirmation email to present to the Will Call Clerk.
What parking is available and what is the cost?
There is ample parking at the depot. We have a designated area for disabled parking for autos that display the proper badge, please follow parking lot signage. There is no separate charge for parking.
When should we arrive for the event?
Please arrive 45 minutes prior to your trip. This will ensure proper time to find parking, pick up your tickets and visit the Gift Shop.
What if the weather is bad and travel difficult?
Please prepare for winter or holiday road and traffic conditions! This event will run no matter the weather. In the event the train is unable to operate you will be notified immediately and given a complete refund or the opportunity to reschedule.
Are discounts available for groups?
We offer group discounts for Standard Class only for groups with a minimum of 25 riders paying with a single method of payment.
How many people qualify as a "group"?
A group needs to have a minimum of 25 ticketed passengers, babes in arms do not count towards this total. A babe in arms is a child under 2 years of age who sits on an adult’s lap.